Customer help

 

Search:

What do the stars beside the tradesman’s information mean?
How do I view ratings?
How do you know that ratings are genuine?
What does Gas Safe mean?
What does Part P mean?
What is the ‘Checklist’?

Leaving a rating

Should I rate my tradesman?
How do I leave a rating?
What do I do if I don’t want to leave a public rating?
What if I’m not happy with a tradesman’s work?
How do I share a tradesman I like with others?

Your account

How do I log in to my account?
What if I have forgotten my password?
How do I change my password?
How do I change/update my contact details?

I’ve always relied on word of mouth before, why should I use Schools Advisors?
Do you screen tradesmen who sign up to schools advisors?
How can you guarantee the quality of a tradesman’s work?
Do you blacklist/suspend tradesmen?
How do you define the term local tradesman?

 

 

What do the stars beside the tradesman?

After a job has been completed, we ask all schools to rate their tradesman with 1 to 5 stars (5 being best) based on their quality of work, reliability and value for money. Each tradesman is then given an overall 1 to 5 star rating based on the average of all of their ratings on Schools Advisors.

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How do I review ratings?

Go to their profile page. Their most recent 3 ratings will be displayed on the main page. Click ‘View More Ratings’ at the bottom of this list to view the tradesman’s full history of ratings with Schools Advisors.

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How do you know that ratings are genuine?

Unlike other recommendation sites, we operate a closed ratings system. Only people who have hired a tradesman via schools Advisors can submit a rating of that specific tradesman when the job has been finished. They can then come back and amend their rating at any time and the tradesman can comment/respond.

We conduct spot checks on both positive and negative ratings to further ensure that you can confidently hire a tradesman. Additionally, ratings are always screened for offensive language.

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What if a tradesman has no ratings?

Tradesmen without ratings have most likely just joined Schools Advisors Though they don’t have ratings yet, this doesn’t mean they’re not quality tradesmen. In fact, these tradesmen are incentivised to do a quality job to ensure that they get a brilliant first rating, helping them build their reputation and win future work.

A good, quality tradesman should have a portfolio of previous work. Tradesmen can upload photos of past projects, qualifications and a description of their services on their Schools Advisors profile. We recommend you review their profile for this information and ask them for customer references.

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What does gas safe mean?

By law, all tradesmen must be gas safe registered to carry out gas work. Gas Safe registered tradesmen carry a personal ID card which you should check for their licence number and expiry date. Tradesmen are screened for this information when they join and only Gas Safe registered tradesmen are able to purchase and bid on these type of jobs.

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What does Part P mean?

Tradesmen must have a Part P qualification to do most electrical work on your property. Review their profile for this qualification and also ask to see proof of Part P credentials before allowing a tradesman to carry out electrical work. Otherwise, you will need to contact your local building authority for certification.

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What is the checklist?

To help you choose the best tradesman for your job, we’ve put together a checklist of items you should review and consider for each tradesman quoting on your work.

View the checklist here

Should I rate my tradesman?

Yes. After the work is completed, we ask that you provide a rating on the quality, value and reliability of your chosen tradesman. Your rating and feedback is a valuable tool for other users of Schools Advisors when evaluating their own tradesmen. Also, positive ratings are essential in helping good tradesmen build their business and secure future work.

If you are unsure about leaving a rating for any reason (e.g. you’re worried about giving negative feedback), contact us with your feedback and an agent will get back to you with advice.

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How do I leave a rating?

After the work is completed, we ask that you rate your chosen tradesman.

To give a rating, log in to your account and select ‘write a review’ from the main navigation to view the list of jobs through Schools Advisors. Select the job from the list and then click the ‘Rate’ button for the tradesman who completed the work. You will then be asked to give the tradesman a star rating of 1 to 5 (5 being best) on their quality of work, reliability and value for money.

Note: Sometimes we or the tradesman may send you a prompt to leave a rating. Click the tradesman/company name in this email and follow the instructions to leave your rating.

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What do i do if i dont want to leave a public rating?

We highly encourage you to leave a rating. Your rating and feedback is a valuable tool for other users of Schools Advisors when evaluating their own tradesmen. Also, positive ratings are essential in helping good tradesmen build their business and secure future work.

However, if you are unsure about leaving a rating for any reason (e.g. you’re worried about giving negative feedback), please contact us with your feedback. We are keen to hear about your experience and an agent will get back to you with advice and next steps.

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What if i'm not happy with a tradesman's work?

If you’re not happy with the quality of a tradesman’s work, you should leave a rating stating why the tradesman didn’t live up expectations. Tradesmen who fail to deliver quality work can be permanently suspended from Schools Advisors.

If the situation is more serious, we encourage you and the tradesman to remedy the situation between yourselves. However, if asked to do so, our Performance Audit Team (PAT) can act as a mediator. The role of PAT is to investigate and resolve concerns or disputes. Disputes are handled on a case-by-case basis.

 

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How do I share a tradesman I like with others?

If you are happy with any of the Schools Advisors tradesmen you have used, we encourage you to share their profile and ratings with others. There are standard social sharing buttons on each tradesman’s profile page and you can always view the past tradesmen you have used by logging in to your account and browsing through your past jobs.

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How do I login to my account?

To log in to your account, visit the Schools Advisors home page at www.schoolsadvisors.com. Click ‘Sign in’ in the upper-right navigation and enter your email and password in login section.

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What if I have forgotten my password?

If you have forgotten your password or need to change it for any reason, you may change your password here.

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Change my password

If you have forgotten your password or need to change it for any reason, you may change your password here.

You may also change your password by logging in to your account, selecting ‘My details’ from the navigation and clicking the ‘Change password’ button.

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Change my contact details

To change your contact details, log in to your account, select ‘My details’ from the navigation and click the ‘Update contact details’ button.

I have always relied on word of mouth before, why should I use Schools Advisors?

Our service is better than word of mouth and directories for these reasons:

Quality workmanship: Our tradesmen know that in order to get rated well, they must perform well and do good work.
More certainty: Our tradesmen average 5 ratings each, which means that you don’t have to rely on only one recommendation.
More security: We check credentials before a tradesman signs up to the service.

How do you define the term local tradesman?

The term ‘local’ in London is different to ‘local’ in rural Scotland. Every tradesman sets their central post code and the distance they are willing to travel to work. Some tradesmen might specify that they only want to work within a 10 mile radius while others may specify a larger area to increase the chances of winning work.

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Do you screen tradesmen that signs up to Schools Advisors?

All tradesmen who sign up to Schools Advisors are ID checked against the electoral roll, credit reference agencies and their UK DL or passport. Additionally, we ask all tradesmen to upload their public liability insurance details, Part P qualifications and Gas Safe registration number. Tradesmen without Gas Safe qualifications are not able to purchase gas related job leads.

Note: Schools Advisors does not accept responsibility for the accuracy of details provided by the tradesmen. We strongly advise that you verify all details and credentials with the tradesman before awarding the work.

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How do you guarantee quality of work?

The tradesmen on Schools Advisors operate as independent companies and are not working on behalf of Schools advisors, so we cannot guarantee the quality of their work. We can guarantee that tradesmen go through a screening process and agree to abide by our code of conduct before they become members of our service.

The best way to ensure quality workmanship is to review the ratings left by previous customers on the tradesman’s quality of work, reliability and value for money.

Do you blacklist tradesmen?

In the unlikely event that a tradesman has acted unscrupulously, we will investigate the situation and suspend their account. We close accounts if the tradesman has:

received a serious complaint from a customer during their first month with schools advisors
received a total of 3 medium to high level complaints from customers
turned up to a job without purchasing the job lead
acted inappropriately (e.g. using unacceptable language, racism, sexism, threats, bullying or abusing the trust of a customer)
has received serious complaints outside of the Schools advisors service
Note: Circumstances vary, so all disputes are dealt with on a case-by-case basis. Our Performance Audit Team (PAT) aims to conduct each investigation within 5 – 10 business days. However, tradesman accounts will be temporarily suspended during the investigation.

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